One Emerson - Service Experience

Goals of This Training

• To commit to creating a caring and supportive customer service experience
• To identify ways your departments' services may need to shift because of COVID-19
• To utilize tips and resources to help you and your team take care of your customers and each other

To Complete the One Emerson - Service Experience Training

1.   Watch the One Emerson - Service Experience training video
2.   Complete a very short quiz 
3.   Review additional resources below

Resources:

• One Emerson Knowledge Center
• Video:  One Emerson - Service Experience
• PDF:  One Emerson - Service Experience
• “Empathy Starts with Curiosity”
• De-escalation Tips
• Using Verbal De-Escalation
• Handling Difficult Customers
• Creating a Self-Care Plan